
Shipping Info
We carefully package and ship every order with love! Here’s what to expect:
- Processing Time: Orders will ship on average within 2-5 business days.
- Shipping Carrier: We ship via USPS Ground Advantage.
- Shipping Rates: Vary based on size and weight of items.
- Delivery Time: Most orders arrive within 5–10 business days after shipping.
Need it sooner? Contact me and I’ll do our best to help!
Returns & Refunds
I want you to love your order, and I take great care in creating and packaging each piece. Because everything is handmade, returns and refunds are only offered if your item arrives damaged or if you receive the wrong product.
Outside of these cases, purchases can’t be returned.
To start a return, complete this form and provide your order details: Returns Form
Have questions? Just reach out — I am happy to help!
Contact Us
We’re always here to help!
If you have any questions about shipping, returns, or exchanges, feel free to reach out:
- Email: owner@kindlinghamsters.com
- Facebook: Kindling Hamsters
